At VELVETNOVA , we want you to love your products! To ensure a seamless experience, we’ve designed a hassle-free return, refund, and exchange policy. Please review the details below:

📅 Return & Exchange Period

You can request a return or exchange within 15 days of receiving your order.

🔄 Returns & Refunds

• No Restocking Fee: We do not charge any restocking fee for returns.
• Refund Processing Time: Approved refunds will be processed within 7 working days to your original payment method.
• Free Return Shipping: If your return is approved, VELVETNOVA will cover the shipping cost.
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🔄 Initial Return Process

If you wish to return or exchange an item, please contact us first before sending it back. You can reach out to us via:
📧 Email: velvetnovaglobal@gmail.com
📱 WhatsApp: +91 81401 62399
💬 Live Chat: Available on our website

Once you contact us, our support team will initiate the return process and provide the necessary instructions for shipping the item back.

Your package will include a return label for your convenience

💰 Refund Initiation Process

1️⃣ Customer contacts us via email, WhatsApp, or live chat to request a return.
2️⃣ We verify the request and provide return instructions.
3️⃣ Once we receive the returned item, we initiate the refund within 1-2 days.
4️⃣ The refund will be credited to the original payment method within 7 working days.

📦 Damaged or Incorrect Items

If you receive a damaged product or the wrong size, we will replace it at no extra cost. To process your request:
✔ Contact our support team within 15 days of delivery.
✔ Provide clear photos of the issue.
✔ Once verified, we’ll send you a replacement t-shirt free of charge.

📏 Size Exchange

• If you received the wrong size, we will gladly exchange it for the correct one at no additional cost.
• Contact our support team within 15 days of receiving your order with photos of the product and size tag.

⚠️ Important Notes

✔ No Returns for Change of Mind – We do not accept returns for unwanted items or if you change your mind about the product.
✔ Return Shipping Cost: Free for all eligible returns.
✔ Refunds will be processed within 7 working days after approval.

📩 Contact Us

For any return, refund, or exchange inquiries, feel free to reach out:
📍 Address: Near CG Road, Ahmedabad, Gujarat, India – 380009
📧 Email: velvetnovaglobal@gmail.com
📞 Phone: +91 81401 62399

We appreciate your trust in VELVETNOVA and are here to help ensure you have the best shopping experience! 🚀💙