At VELVETNOVA, we are dedicated to ensuring a smooth and timely delivery experience for our customers. Please review our updated shipping policy below for detailed information:

Shipping Timeframe

• Orders are processed and shipped within 0–1 business day (Monday to Friday).
• The order cutoff time is 6:00 PM EST. Orders placed after this time will be processed on the next business day.
• Estimated transit time is 4–7 business days (Monday to Friday), depending on your location.

Shipping Destinations
We currently ship to the following countries:

• United States (USA)
• Canada
• India
• Australia
• New Zealand
• United Kingdom (UK)

If your country is not listed above, please contact us at contact@velvetnova.store before placing your order. We will provide an estimated shipping cost and delivery timeframe based on your location.

Shipping Charges
We offer free standard shipping on orders of 2 or more items. For orders with fewer than 2 items, standard shipping charges will apply unless otherwise specified at checkout.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your shipment and stay updated on its delivery status.

Delivery Delays
While we aim for on-time delivery, delays may occur due to weather conditions, customs clearance, or logistical challenges. If your order does not arrive within the estimated timeframe, please contact our support team for assistance.

Important Information

• Ensure that your shipping address is accurate and complete at checkout. VELVETNOVA is not responsible for undelivered orders due to incorrect address details.
• Orders are processed Monday to Friday, excluding public holidays.
• If an order is returned due to an incorrect address or failed delivery attempts, additional shipping fees may apply for re-delivery.

Contact Us
📍 Address: Near CG Road, Ahmedabad, Gujarat, India – 380009
📧 Email: velvetnovaglobal@gmail.com
📞 Phone: +91 81401 62399

For any shipping-related inquiries, feel free to reach out to us at contact@velvetnova.store. Our team is always here to assist you!

Thank you for shopping with VELVETNOVA. We appreciate your trust and look forward to delivering your favorite styles right to your doorstep! 🚚✨