RETURN AND REFUND

We want you to love your Velvetnova products! If you're not satisfied or need a size adjustment, our return and refund policy ensures a hassle-free experience.

Return Policy

We accept returns within 3 days & For EU countries 14 Days of receiving your orders.
To initiate a return, please contact our support team at [your support email] with your order details.
Returned products must be in their original condition, unworn, and with tags intact.

Refund Policy

Once we receive the returned product and inspect it, we will process your refund.
Refunds will be issued to your original payment method within 5-7 business days after approval.

Size Exchange

If your t-shirt doesn’t fit perfectly, we offer free size exchanges.
Contact us within 3 days of receiving your order to arrange an exchange.
Exchanges are subject to stock availability. If your preferred size is unavailable, we will offer a refund or store credit.

Important Notes

Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Velvetnova is not responsible for items lost in return shipping. Please use a reliable and trackable shipping service.

Contact Us

If you have any questions about returns, refunds, or exchanges, don’t hesitate to reach out at [your support email]. We’re here to help!